This course provides participants with the relevant knowledge and practical skills necessary for workplace mediation.
Course Overview
Modern workplaces are complex and comprises of people from diverse backgrounds with different opinions, values and expectations. Conflict Management is therefore critical in order to avoid arguments, disputes, lasting conflicts or even litigation. A certain degree of conflict over technical issues such as what tasks to do and how to do them can be helpful as it injects critical evaluation, potentially leading to improvements but interpersonal tension can easily damage relationships and lead to wider discord and malfunctioning teams.
The Abdulsalami Abubakar Institute for Peace and Sustainable Development Studies created this workplace mediation course to hone participants' skills in bargaining, contract negotiations, and conflict management in the workplace. Participants will learn how to successfully navigate difficult conversations with direct reports, peers, or supervisors where emotions are high and positive outcomes are critical.
This course will be delivered on a modular basis and participants will master the skills needed to critically assess issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that helps to strengthen relationships and results.
Course Objectives
The overall objective of the course is to equip participants with the relevant knowledge and skills to resolve workplace conflict. However, the specific objectives are as follows:
- Ability to understand the causes and the nature of conflict at work and how to recognize symptoms and expressions of conflict along with its underlying causes and effects.
- Develop a range of communication tools and techniques that can be used to guide, challenge and empower parties to understand and resolve their own dispute.
- Transform dysfunctional and destructive conflict into functional and co-operative dialogue.
- Consider the relationship between the conflict, power, prejudice and discrimination and to define the role of the mediator in developing an equitable and safe environment for positive dialogue.
- Recognize and understand the standards of practice which mediators must adhere to before, during and after mediation.
Intended Audience
This course is designed for those working or intending to work in human resource management or private sector organization as well as those interested in these fields. The target audience will be from mid and senior level professionals in the following sectors:
- Security Sector Organizations
- Para-Military Organizations
- Line Ministries, Government Organizations
- Disaster & Humanitarian Emergencies managers
- Private Sector Organizations
- Non-Governmental Organizations.
- Development Practitioners.
- Women Organizations.
- Faith Based Organizations.
- Trade Unions