ABC of Conflict Management
This course provides participants with the basic knowledge and practical skills for Conflict Management.
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- Understand the nature and dynamics of conflicts, including their causes and effects.
- Apply effective communication techniques to de-escalate conflicts and promote understanding.
- Implement conflict resolution frameworks to address conflicts proactively and prevent escalation.
- Develop confidence and competence in managing conflicts in personal, professional, and organizational contexts.
ABC of Strategic Leadership and Conflict Management
This course provides participants with the knowledge and practical skills for strategic leadership and conflict management.
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- Understand the concept of leadership and conflict management.
- Introduce students to the many leadership techniques needed for conflict management in the workplace.
- Gain greater insight into personal leadership styles, habits, and disciplines.
- To acquire new tools and experience needed to tackle future leadership challenges.